When building your questionnaires, we recommend keeping things as clear and straightforward as possible. This will make sure they are easy to get through the entire workflow without stopping or feeling overwhelmed.
1. Limit the number of questions
When building questionnaires, less is often more. Ensure that each question provides meaningful value and ask only for the information you need to complete the matter. The shorter and simpler the questionnaire, the more user-friendly it will be. This will ensure the entire questionnaire can be completed without any trouble.
2. Avoid legalese
Keep the phrasing of questions as simple as possible and use terms that everyone understands. If you need to use legal jargon, be sure to explain what you are looking for or provide examples.
3. Provide extra context with Helper text
We recommend that for any questions that have the potential to be misinterpreted, rephrasing the question in the helper text will provide additional context the questionnaire filler may need to properly complete the form. This may seem redundant but it is often difficult to predict which questions will confuse users.
4. Break up long questionnaires with sections
For questionnaires longer than 10 questions, we suggest using sections to break them up. Keeping related questions in one section creates can lighten the mental load for users and streamline the experience. For example, you may create one section that asks for contact information and another section that asks for matter-specific information.